Privacy Policy

Silva Wellness Privacy Policy

Effective Date: 25th of September 2025

Silva Wellness ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and applicable privacy laws.

By using our website and services, you consent to the practices described in this policy.

1. Who We Are

Silva Wellness is the UK's first harm reduction–based psychedelic support centre. We provide holistic consultancy and therapeutic integration services to support clients engaging in independent prescriber-led ketamine-assisted therapy.

For data protection purposes, Silva Wellness is the Data Controller of your personal data.

Contact details:

Silva Wellness

19 Briset Street, Islington, London, EC1M 5NR, United Kingdom

Email: wellness@silvawellness.com

Phone: 020 3340 7935

2. What Information We Collect

We collect and process the following categories of personal data:

• Identification and contact details (e.g., name, email address, phone number)
• Health-related information voluntarily shared with us to support your wellbeing journey (processed with your explicit consent)
• Service-related information (e.g., intake forms, integration notes, appointment details)
• Technical information (e.g., IP address, browser type, cookies, site usage data)
• Payment information (where applicable, processed securely by trusted third-party payment processors)

3. How We Use Your Information

We process personal data for the following lawful purposes under GDPR:

• To provide services: intake, preparation, integration, and support throughout your therapeutic journey.
• To coordinate with your independent prescriber and partnered pharmacy, with your consent, to ensure safe and seamless care.
• To communicate with you regarding appointments, updates, and service information.
• To comply with legal obligations, including safeguarding and record-keeping requirements.
• To improve our services and website through anonymised data analytics.

We will never sell your data or use it for marketing without your explicit consent.

4. Legal Bases for Processing

We rely on the following lawful bases under GDPR:

• Consent – for collecting and processing health-related and sensitive information.
• Contract – to deliver services you request.
• Legal obligation – where we must comply with UK law.
• Legitimate interests – for limited operational purposes (e.g., improving services, ensuring website security).

5. Sharing of Personal Data

We only share your information when necessary and appropriate, including:

• With your independent prescriber and partnered pharmacy (only with your consent).
• With trusted third-party service providers (e.g., secure IT systems, payment processors) under GDPR-compliant contracts.
• Where required by law or safeguarding obligations.
• We do not transfer personal data outside the UK or EEA without appropriate safeguards in place.

6. Data Retention

We retain personal data only as long as necessary to provide our services and meet legal, regulatory, or contractual obligations.

Health-related information is retained for a maximum of 7 years (unless a longer retention period is legally required).

Non-sensitive personal data (e.g., contact details) is retained for up to 3 years after your last interaction with us.

Technical data (cookies, analytics) is retained per industry standards.

After this period, data will be securely deleted or anonymised.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to access – request a copy of your personal data.
• Right to rectification – correct inaccurate or incomplete information.
• Right to erasure ("right to be forgotten") – request deletion of your data, subject to legal obligations.
• Right to restrict processing – limit how we use your data.
• Right to data portability – receive your data in a structured, machine-readable format.
• Right to object – to certain processing, including direct marketing.
• Right to withdraw consent – where processing is based on consent.

To exercise your rights, contact us at wellness@silvawellness.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Data Security

We implement robust technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These include encrypted communications, secure servers, restricted access, and staff training in data protection.

9. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse usage. You can manage or disable cookies through your browser settings.

10. Updates to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the effective date revised accordingly.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Silva Wellness

Email: wellness@silvawellness.com

Phone: 020 3340 7935